{"xsrfToken":"7674e1ac463539580cfd60db99c8f44284cafca2_lout","branding":{"id":"4","key":"tt","name":"tracktoolz.com Support","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c5bd9058-6de1-464c-9104-2a936fd33c55/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZmYzM2U3ZS00NjQ3LTQ1ZWEtYWU0MS01M2VhMWQyM2JiMDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM1YmQ5MDU4LTZkZTEtNDY0Yy05MTA0LTJhOTM2ZmQzM2M1NSI6WyJyZWFkIl19LCJleHAiOjE3MzQ5NTUyNDgsIm5iZiI6MTczNDk1NDY0OH0.2oRTmV6v28UBHezIsDcAGFpxv5PFKQBJ6wtXk-0g8xA&client=1ff33e7e-4647-45ea-ae41-53ea1d23bb02&mode=fit","logoId":"c5bd9058-6de1-464c-9104-2a936fd33c55","isLogoAvailable":true,"helpCenterTitle":"Hilfe & Support","sharedPortalName":"bitpro IT Solutions Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Hilfe & Support","sharedPortalName":"bitpro IT Solutions Support","localeDisplayName":"Deutsch (Deutschland)"},"en-GB":{"localeDisplayName":"Englisch (Vereinigtes Königreich)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"tt","projectId":10005,"serviceDeskId":4,"name":"tracktoolz.com Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"55","name":"Bug / Fehler melden","descriptionHtml":"","callToAction":"Bug / Fehler melden","introHtml":"<p>Teile uns bitte mit, wenn etwas nicht ordnungsgemäß funktioniert. Wir bemühen uns, den Fehler so schnell wie möglich zu beheben!</p>","icon":10521,"iconUrl":"https://bitpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[16],"key":""},{"id":"51","name":"Hilfe erhalten","descriptionHtml":"","callToAction":"Hilfe erhalten","introHtml":"<p>Hilfe für allgemeine Probleme und Antworten auf Fragen für die Nutzung von tracktoolz.com erhalten.</p>","icon":10541,"iconUrl":"https://bitpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[16],"key":""},{"id":"57","name":"Neue Funktion / Änderungswunsch","descriptionHtml":"","callToAction":"Neue Funktion / Änderungswunsch","introHtml":"<p>Es fehlt dir eine Funktion oder ein wichtiges Feature bei tracktoolz.com? Du hast einen Vorschlag, was man besser machen könnte? Teile es uns mit!</p>","icon":10528,"iconUrl":"https://bitpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[16],"key":""},{"id":"60","name":"Abrechnungsproblem lösen","descriptionHtml":"","callToAction":"Abrechnungsproblem lösen","introHtml":"<p>Probleme mit dem Zugriff auf bestimmte Websites oder Systeme? Wir helfen dir weiter.</p>","icon":10518,"iconUrl":"https://bitpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"63","name":"Admin Zugang anfragen","descriptionHtml":"","callToAction":"Admin Zugang anfragen","introHtml":"<p>Zum Beispiel, wenn Sie Jira administrieren müssen.</p>","icon":10513,"iconUrl":"https://bitpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"53","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://bitpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"61","name":"Bekomme einen Gast-WLAN-Zugang","descriptionHtml":"","callToAction":"Bekomme einen Gast-WLAN-Zugang","introHtml":"<p>Eröffne einen neuen Request mit der Bitte um temporären WLAN Zugang für Gäste.</p>","icon":10519,"iconUrl":"https://bitpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"59","name":"Eine Überprüfung nach Vorfällen erstellen","descriptionHtml":"","callToAction":"Eine Überprüfung nach Vorfällen erstellen","introHtml":"<p>Dokumentieren und teilen Sie Erkenntnisse, die Sie aus einem Vorfall gewonnen haben, damit er in Zukunft nicht wieder auftritt.</p>","icon":10523,"iconUrl":"https://bitpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"66","name":"Neue Hardware anfordern","descriptionHtml":"","callToAction":"Neue Hardware anfordern","introHtml":"<p>Zum Beispiel eine neue Maus oder einen Monitor.</p>","icon":10550,"iconUrl":"https://bitpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"64","name":"Neue Mitarbeiter einarbeiten","descriptionHtml":"","callToAction":"Neue Mitarbeiter einarbeiten","introHtml":"<p>Erfrage einen neuen Zugang für einen neuen Kollegen.</p>","icon":10516,"iconUrl":"https://bitpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"65","name":"Neue Software anfordern","descriptionHtml":"","callToAction":"Neue Software anfordern","introHtml":"<p>Wenn Sie eine Software-Lizenz benötigen, erstellen Sie hier eine Anfrage.</p>","icon":10547,"iconUrl":"https://bitpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"52","name":"Neues Konto anfordern","descriptionHtml":"","callToAction":"Neues Konto anfordern","introHtml":"<p>Erfrage einen neuen Zugang für ein System.</p>","icon":10517,"iconUrl":"https://bitpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"58","name":"Untersuchung eines Problems","descriptionHtml":"","callToAction":"Untersuchung eines Problems","introHtml":"<p>Erstellen Sie ein Problem, um die Ursache von einem oder mehreren Vorfällen zu verfolgen.</p>","icon":10520,"iconUrl":"https://bitpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"Allgemeine Anfragen"}],"orderMapping":{"16":[55,57,51]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TTS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZmYzM2U3ZS00NjQ3LTQ1ZWEtYWU0MS01M2VhMWQyM2JiMDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ5NTU4NDgsIm5iZiI6MTczNDk1NDY0OH0.eFHnYxPy15Phj2CDJ1n4QzWvNN_iu6Xme42eT1IOQV0","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"1ff33e7e-4647-45ea-ae41-53ea1d23bb02","tokenDurationInMins":20}},"sharedPortal":{"name":"bitpro IT Solutions Support","description":"<p>Willkommen in der Hilfe: Wir helfen Ihnen weiter! Erstellen Sie mithilfe der bereitgestellten Optionen eine Anfrage.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}